Governance · Accountability

Complaints Procedure

We take every concern seriously. This page sets out exactly how to raise a complaint, who will receive it, how long we will take to respond, and where to escalate if you remain unhappy.

Charity registration in progress · CIO application in preparation.

Step 1

Informal resolution

Most concerns can be settled with a conversation. In the first instance please email info@ambedkaritebuddhistglobalnetworkuk.com describing what happened and what outcome you'd like. We aim to acknowledge within three working days and respond substantively within 14 working days.

Step 2

Designated Safeguarding Lead

Any concern relating to the welfare of a child, young person or adult at risk should go directly to the Designated Safeguarding Lead (DSL): safeguarding@ambedkaritebuddhistglobalnetworkuk.com.

Where there is an immediate risk of harm, contact the police on 999. The DSL will engage statutory agencies where the law requires. See the full Safeguarding policy.

Step 4

External regulators

If the trustee response does not resolve the matter, you may refer your complaint to the appropriate external body:

  • Charity Commission for England and Wales — serious concerns about charity governance. Visit gov.uk/complain-about-charity.
  • Information Commissioner's Office (ICO) — data protection or privacy concerns. Visit ico.org.uk/make-a-complaint.
  • Local Authority Designated Officer (LADO) or the police on 101 / 999 for safeguarding matters.

Our commitments

When you complain to us, we will:

  • Listen, take you seriously, and not retaliate.
  • Acknowledge in writing within three working days.
  • Investigate proportionately and in confidence.
  • Keep you informed of progress at every stage.
  • Apologise and explain when we have got it wrong.
  • Record every complaint to learn and improve.

This procedure is reviewed annually by the trustee board. Last review: this document version. Next review: at the first AGM of the CIO.